Be the First Smile Patients See
Caring Voice
They Hear
At ReFocus, our front desk and office administration team set the tone for every patient visit. More than scheduling and paperwork, your role is about creating a welcoming experience that helps patients feel supported from the first call to the moment they walk in.
One Team
United With One Mission
1
Level 1
Representative
- Greet patients, manage check-in/out
- Schedule and rebook appointments
- Handle phones, faxes, and data entry
- Collect co-pays & complete paperwork
2
Level 2
Representative
- Verify insurance eligibility & billing
- Triage calls and support clinical teams
- Oversee scheduling and testing coordination
- Mentor new front desk reps
3
Lead
- Supervise patient flow at check-in/out
- Train and onboard new staff
- Manage office supplies and troubleshoot issues
- Support schedules and small practice operations
4
Supervisor
- Lead front desk team operations
- Conduct reviews and mentor staff
-
Drive process improvements
- Support medium-sized practices
5
Office Manager
- Oversee front desk and clinical teams
- Manage practice operations or satellite offices
- Ensure efficiency, culture, and patient-first service
Find Balance, Growth, and be a Part of a Team
That Feels Like Family
Our team members cherish the predictable Monday-to-Friday schedules that allow them to be present for their families, with weekends and evenings free. This supportive environment is built on seamless collaboration where everyone works together, making it easy to ask for help. We are passionate about your professional journey, offering clear career pathways and continuing education to help you gain certifications and grow. More than just colleagues, we’re a work family that celebrates milestones together, creating a truly inclusive and encouraging atmosphere.
Explore Positions
Everyone at the practice is an eye care professional, whether you’re a surgeon, an ophthalmologist, a corneal specialist, a glaucoma surgeon, an optometrist, front desk, scribe, technician, it doesn't make a difference. We are all the same on the team and that team is really here to take care of our patients the best we know how to.
Jai Parekh, MD, MBA, FAAO
Chief Innovation Officer ReFocus Eye Health
Ophthalmologist EyeCare Consultants of NJ
Chief of Cornea and External Disease St. Joseph’s Health System
Vision correction is more than a job—it's changing lives. Every patient I help see again reminds me why I chose this path.
Dr. Amanda Li, OD
Refractive Surgeon | LASIK Specialist
With every successful surgery, we restore confidence. That’s the true power of modern ophthalmology.
Dr. Jorge Ramirez, MD
Retina Specialist | Diabetic Eye Care
Teams That Care & Collaborate
Why Join ReFocus?
Make a Direct Impact
Front desk representatives are the heart of our practices. You’ll be the first point of contact, guiding patients through check-in, scheduling, insurance verification, and ensuring their visit feels seamless and positive.
Grow Beyond Expectations
With structured career pathways, you can start at the front desk and grow into lead, supervisor, or office manager roles. Mentorship, training programs, and hands-on learning mean your career never stands still.
Collaborative Teamwork
Work side by side with clinical staff, technicians, and physicians in a culture built on communication and mutual support. At ReFocus, no role is “just admin” you are a vital part of patient care.
Balance & Benefits
We believe in supporting the people who support our patients. With competitive pay, comprehensive benefits, and schedules that respect your time, you’ll find the balance you need to thrive at work and at home.
Featured Roles
Your Next Chapter In Eye Care
Build a lasting impact as part of a collaborative care team, supported by advanced technology and a culture committed to your success.
Play a Crucial Role in Every Patient's Journey
Advance Your Career
With Support, Growth, & Care
Competitive 401(k)
with matching
Comprehensive health,
dental & vision
Disability and
life insurance
Flexible spending
account
Generous
paid time off
Care. Collaborate. Elevate
Compassion, teamwork, and innovation that take patient care to the next level
The Qualities to Grow Here
Skills and qualities that set you up for success.
Reliable, positive, and team-oriented
Delivers outstanding customer service
Organized with attention to detail
Strong communicator with great people skills
High school diploma or equivalent required
Problem-solver who stays calm under pressure
Comfortable with data entry & computers
Bonus: Ophthalmology or EMR experience
Able to handle high-volume patient flow
Ability to thrive in a fast-paced environment
Flexible to support multiple locations or schedules
Willing to learn and grow with career pathways
What Patients Say
Care that feels personal, attentive, and truly connected.
What a wonderful place. From start to finish, front desk to Medical Assistant to Doctor.. they treated me with such kindness and care. I’m so thankful to have been in such great hands. I would send anyone here.
Jamie L.
From the moment I walked in, Alexandra K. at the front desk made me feel welcome, super friendly, efficient, and helpful with all the paperwork. Trish, the manager, was also wonderful, she clearly keeps the office running smoothly and was incredibly kind and professional. The whole visit was seamless and pleasant. Highly recommend this place for anyone looking for top-notch eye care and excellent customer service!
Robert M.
When you walked in the front staff welcomes you with a smile!!! I wouldn’t have anyone else taking care of my eyes!!!
Wilma L.
Thank you guys especially front desk for getting my mother Carmen in same day as an emergency.. everyone there is very nice and professional.
Joseph M.
Join a network where your career growth, your voice, and your impact matter
Opportunity
Awaits
One Mission,
Exceptional Patient Care
9 states • 80 locations • 165+ physicians • 1000+ staff
One Network, Stronger Together
