Our Culture

Helping Others See the Best in Life

At ReFocus Eye Health, our culture is built on care, collaboration, and elevation. These values connect every team member, from front desk coordinators to surgeons, across our growing network. Together, we create a workplace where compassion drives action, innovation fuels progress, and every colleague is empowered to make a difference in the lives of patients and one another.

Living Our Values Every Day

Care
Collaborate

Elevate

Care

We foster a caring environment for our patients, colleagues, and families. We lead with empathy, treat every person with dignity, and take pride in exceptional patient care.

Collaborate

We work in partnership across practices, departments, and communities. By sharing ideas, seeking diverse perspectives, and supporting one another, we strengthen outcomes and create smarter solutions together.

Elevate

We go beyond expectations. We deliver exceptional results, celebrate success, and strive to make an incredible impact. Innovation, education, and continuous improvement are at the heart of how we advance eye care and grow as professionals.

Innovation is what drives eye care, and by fostering a flat organization where every eye care professional, from surgeon to front desk, is recognized as an equal on the team, we create an ecosystem of continuous improvement and excellence. This culture makes us stronger together as we enhance and improve the lives of our patients.

Jai Parekh, MD, MBA, FAAO

Chief Innovation Officer ReFocus Eye Health
Ophthalmologist EyeCare Consultants of NJ
Chief of Cornea and External Disease St. Joseph's Health System

A Culture That Connects

People and Purpose

Our culture is more than a set of values. It is the framework for how we work, lead, and grow. Every ReFocus colleague plays a part in shaping an environment where excellence thrives and compassion leads the way.

Patient-First Mindset

At ReFocus, every decision and action prioritizes patient well-being by fostering a caring environment where compassion, empathy, and respect guide interactions with patients, colleagues, and families to ensure high-quality vision care. This mindset drives us to treat all individuals with dignity, make genuine connections, and support one another through attentive listening and nonjudgmental acceptance, creating a professional and safe atmosphere free from hostility or disrespect.

Open Communication

Open dialogue is central to our culture, achieved through regular town halls, leadership updates, and feedback tools that ensure every voice is heard and two-way communication builds connection across the organization. We commit to honest and transparent exchanges, including quarterly business updates and engagement surveys with action plans, to align teams, address concerns, and foster a unified ReFocus identity.

Recognition and Growth

We celebrate progress and support advancement by implementing peer appreciation programs, career pathing, and mentorship opportunities that recognize contributions and encourage professional development for all colleagues. This approach includes performance management, total rewards, and learning from diverse areas of ReFocus, creating a positive workplace environment where individuals achieve personal goals and enjoy both lateral or vertical career opportunities.

Diversity and Inclusion

Unique perspectives fuel innovation and enhance our roles as caregivers, colleagues, and leaders, as we embrace diverse ideas and encourage participation in project committees and the Culture Committee to strengthen team dynamics. By valuing openness, vulnerability, and building on each other's strengths, we promote an inclusive environment that welcomes input from all, respects differing opinions, and ensures everyone has a voice in our collaborative efforts.

Leadership Accountability

Leaders at ReFocus model our core values of Care, Collaborate, and Elevate daily, setting clear expectations that build trust, inspire higher performance, and hold colleagues accountable to cultural standards across practices. Through consistent behavior, resource allocation, goal setting, and diligent follow-through, leadership drives exceptional results, motivates teams positively, and integrates culture into all people processes for sustained organizational growth and long-term success..

Solution-Oriented Mindset

We approach challenges with a proactive, solution-oriented mindset by seeking input from varied resources, sharing new ideas, and bringing forward solutions rather than dwelling on problems to enhance collaboration and innovation. This involves creative problem-solving, team building events, and encouraging learning on-the-job training and openness to perspectives, ensuring we work respectfully together, take responsibility for mistakes, and support one another in achieving shared goals.

Our Team

Our Strength

How We Bring Our

Culture to Life

We put our values into action through daily habits, shared experiences, and programs that make ReFocus a truly great place to work.

01

Communication and Engagement

Host town halls for leadership updates and Q&A to build transparency and connection.
Distribute quarterly newsletters highlighting vital few goals and cultural progress.
Conduct engagement surveys with action plans to address feedback and improve culture.
Encourage two-way communication through feedback tools for inclusive dialogue.

02

Recognition and Appreciation

Implement peer appreciation tools to nominate colleagues for embodying values like Care.
Recognize milestones and contributions during town halls and team meetings.
Award achievements in patient care and innovation to boost morale and retention.
Foster a positive environment by celebrating daily wins and team successes.

03

Career Pathing

Clear growth opportunities across clinical, corporate, and leadership tracks help you reach your professional goals.
Provide career pathing plans for advancement in clinical, administrative, and leadership roles.
Offer mentorship programs pairing colleagues for skill development and guidance.
Support professional growth through performance management and goal alignment.

04

Collaboration in Action

Form culture committees for project participation and idea sharing across teams.
Organize team lunches and celebrations to build relationships and unity.
Host milestone events recognizing personal and practice achievements.
Engage in community outreach to reinforce our collaborative mission.

05

Innovation and Learning

Provide continuing education on leading-edge eye care research and innovation.
Offer mentorship for sharing best practices and fostering skill enhancement.
Encourage learning through on-the-job training and development programs.
Promote innovation by failing fast, celebrating success, and allocating resources effectively.

Care. Collaborate. Elevate

At ReFocus, culture is not a concept. It is a lived experience. It is the way a patient is greeted at the front desk, the teamwork behind every successful surgery, and the spirit that connects more than one thousand colleagues across eight states. When we care, collaborate, and elevate together, we do more than improve lives. We help others see the best in life.